Reliable informed on-site and remote support for your business network.
Some clients opt for an all Inclusive contract, in which monthly fees are fixed. Others opt for pay-as-you-go agreements, where fees vary according to demand and usage. Overall, we aim to offer flexibility. We tailor individual support agreements to suit individual clients and their organisational requirements.
From flexible pay-as-you-go services to affordable fixed price contracts, if you've got between 5 and 250 staff we can provide your IT support.
We can be your complete IT help desk or just provide some extra support for your IT manager - with our expertise we can build a service that suits your exact needs and budget.
Virtual I.T. Department
Have all the benefits of your own I.T. department without the costs.
Let us take the headache out of running your I.T. for you while you get on with running your business. We can become your I.T. department or work with your existing staff.
Expect first class on site and remote support of your I.T. infrastructure, together with honest and independent advice on your current and future I.T. needs, ensuring you leverage the maximum business value from your systems investment.
Pay As You Go Support
Pay as you go IT support is ideal for those who have an existing IT department that needs additional resources, for those with one-off support requirements and for those who aren't able to commit to a support contract.
We understand that some of our clients only need support now and again so there are two options for non-contract support.
Ad – Hoc
Ideal for emergency IT support this service is available to everyone. You will be allocated an engineer qualified to deal with your issue. Priority is given to contract clients so availability cannot be guaranteed with Ad-Hoc support. Our standard non-contract rates for support services are £70 per hour in office hours and £100 per hour out of office hours.
This service allows non-contract clients to purchase a block of 10 or more engineer hours at a reduced rate. Clients are allocated the number of hours they have purchased against their record in our systems. As time is used up it's deducted from your allocation. Hours purchased in blocks are charged at £50 per hour during office hours and £80 per hour out of hours. You will receive a statement of time used and time remaining every month.
Dependable & Reliable Support Contracts
4IT Systems offer a range of IT support contracts that will fit your budget and needs. All contracts include an on-site infrastructure audit by our qualified engineers and quarterly on-site server management visits. Our IT Support contracts will give your business piece of mind that your IT support issues can be dealt with fast and efficiently
Contracts include proactive maintenance and monitoring to help root out problems before they even happen; before they cause you downtime.
Real network support is more than simply reacting to problems. You'll find that 4IT Systems proactive management means far fewer issues, which is something you won't find with most IT Companies. We use smart technology to help root out problems before they even happen; before they cause you downtime. In many cases, we can fix these remotely so that you can get on with your business without us in your way. We keep track of your devices, software and licences and make sure you always have up-to-the minute information on the status of your IT. Our network and computer support services are always there in the background, keeping your systems up and running.
Our Contacts are priced at just £15pm per workstation (desktop/laptop) & £90pm per server. Discounted rates available for 25+ workstations.
Support Contracts Feature :-
- IT Infrastructure Audit
- Unlimited Remote Support
- On-site Support *
- Anti-Virus Checks
- Proactive Network Monitoring
- Proactive Update & Patching
- Proactive Server Maintenance
- On-site quarterly maintenance visits (server)
- Monitor Backups (server)
- Guaranteed Response Times (96% of problems fixed in the first 2 hours)
* Subject to fair use policy.